Smart Speaker FAQ

New Commands

Q: What are the new NWPB Smart Speaker Commands?

A: On devices that use Google commands:
For classical service, say,
“Play NWPB Classical.”
For news service, say,
“Play NWPB News.”
For jazz service, say,
“Play NWPB Jazz.”

On devices that use Amazon Alexa commands:
Say “Launch NWPB” or “Launch Northwest Public Broadcasting”.
The device will then ask if you want to play News, Classical, or Jazz. Respond with your chosen NWPB Service name.

Q: When will the transition to the new commands take place?

A: The transition to the new commands will start on Wednesday, July 5th and should be completed by the 6th.

General Troubleshooting Tips for Smart Speakers

Q: What are the basic steps to ensure my smart speaker is functioning properly?

A: Make sure the power cord is securely plugged into both the outlet and the back of the speaker.

If your device has one, check that the power brick in the middle of the power cord is securely connected.

Look for available software updates for your speaker and install them if necessary.

Q: What should I do if my smart speaker is unresponsive or misbehaving?

A: You can try performing a hard reset. Follow these steps:

Disconnect the speaker from the power outlet and wait for about 30 seconds.

Plug the speaker back in and allow it to reconnect to your network.

Check if the speaker behaves normally once it’s back online.

Q: What can I do if my smart speaker isn't listening to my commands?

A: If your smart speaker isn’t responding to your voice commands, consider the following:

Ensure that there are no loud audio sources or background noise interfering with the speaker’s ability to hear you.

Lower the volume of surrounding audio sources or relocate the speaker to a quieter room.

Check if you’re using the correct wake phrase or try saying your commands louder and clearer.

Q: What should I do if my smart speaker keeps disconnecting from Wi-Fi?

A: Try the following: 

Relocate the speaker closer to your home’s router to ensure a stronger Wi-Fi signal.

If the speaker needs to stay in its original location, consider moving your Wi-Fi signal closer to your device or consider a Wi-Fi booster or extender.

Reset your Wi-Fi router according to service provider instructions. If you continue to have Wi-Fi connection problems on your smart speaker or other devices, contact your internet provider.

Q: How can I troubleshoot if my iPhone won't handoff to my HomePod?

A: If you’re experiencing issues with handoff between your iPhone and HomePod, try these steps:

Check if your iPhone is compatible with the handoff feature (iPhone 11 and newer models generally work better).

Ensure that both devices are updated with the latest software versions.

If the problem persists, consider checking for software updates using the Apple Home app or seeking assistance from Apple support.

Troubleshooting for Amazon Alexa with Bose Speakers

Q: How can I resolve the "Sorry, this device is offline" error with Alexa and Bose speakers?

A: If you encounter this error, try the following:

Reset your Bose speaker by pressing and holding the Play/Pause button for 10 seconds.

In the Alexa app, disable and re-enable the Bose skill (Not for SoundTouch) under the Your Skills section.

Beyond the FAQ

Q: Did this FAQ help solve your problem?

A: If not, consider visiting these links for direct support from Smart Speaker companies. 

Amazon Alexa

Google Home




Apple HomePod